Delivery & Returns Policy

Delivery Policy

Our cut-off for same-day despatch is midday.

This means that if you require something for the next working day, you need to have placed your order before midday the previous day.

If you place an order with us for next working day delivery on a Friday morning, it will be delivered on the Monday. If you place the order on a Friday afternoon, it will be collected from us on the Monday and delivered on the Tuesday.

The following delivery charges apply to the UK mainland (scroll down for Highlands & Islands):

If you spend over £100 ~

  • you are entitled to free 2 – 3 working day delivery
  • alternatively, chose next working day delivery for £7.95

If you spend less than £100 ~

  • next working day delivery is £7.95
  • or, 2 – 3 working day delivery is £6.95

We are pleased to be able to offer our customers the option of a SATURDAY DELIVERY for £15.00. This can be selected at checkout and need to be placed before midday the previous day.

Highlands & Islands

Delivery to Scottish Highlands, Northern Ireland and Islands – £15.00 and may take up to 5 working days (but generally 2- 3)

Scottish Highland Post Codes with £15 delivery charge – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Island Post Codes with £15 delivery charge and 2-5 day delivery – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

We regret that we cannot deliver to the Channel Islands.

Our courier will make 2 attempts to deliver your parcel and after the second failed attempt will take the order to a depot or post office for the recipient to collect.
If the order isn’t collected from the post office or depot it will be returned to us.
We will contact you to arrange another delivery but we may need to apply additional charges to cover our costs (usually £15).

To ensure that delivery is successful we strongly advise you to provide a UK mobile phone number for the recipient. This is passed on to the courier who can liaise with the recipient by SMS regarding delivery options and dramatically reduces the number of failed deliveries.

Returns Policy

Happy customers are what we are all about. If something is not right with your order please contact us at [email protected] or give us a call on 01832 274839 and we will put things right for you.