FAQ’s

Most frequently asked questions

Delivery & Shipping

We offer Free Next Working Day Delivery to the UK Mainland(excluding Scottish Highlands) on orders over £100. Delivery for orders under £100 is £6.95. To qualify for Next Day delivery you need to place your order before 12:00.

Next Working Day Delivery is available to Scottish Highlands, Northern Island and the Channel Islands but there is a £10 charge.

For the Scottish Islands delivery is 2-5 days and there is a £10 charge.

Scottish Highland Post Codes with £10 delivery charge – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Island Post Codes with £10 delivery charge and 2-5 day delivery – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Delivery is Free on orders over £100 to the UK Mainland(excluding Scottish Highlands). Delivery for orders under £100 is £6.95.

Next Working Day Delivery is available to Scottish Highlands, Northern Island and the Channel Islands but there is a £10 charge.

For the Scottish Islands delivery is 2-5 days and there is a £10 charge.

Scottish Highland Post Codes with £10 delivery charge – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Island Post Codes with £10 delivery charge and 2-5 day delivery – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

We use DPD to deliver your Handpicked Wine Boxes. Once we have packed your order you will be contacted via SMS message and/or email by DPD. They will confirm when you can expect your delivery giving an 1 hour window. You are then able to track and amend some of the details of your delivery via the DPD website or using their App.

In the unlikely event that your Handpicked Wine Box is damaged please contact us at [email protected].

We use premium packaging to ensure that your Handpicked Wine Box gets to you in perfect condition. The packaging has been extensively “drop tested” and is able to withstand any bumps or bangs without damaging the wine, what’s more it’s made from recycled cardboard and is 100% biodegradable. When you’re finished with the packaging then it can be recycled but for the creative minded can be put to other uses. If you decide to find a novel use for our packaging please send us a photo.

Orders & Returns

Happy customers are what we are all about. If something is not right with your order please contact us on [email protected] and we will put things right.

Yes if you created an account with us then you can view information about passed orders in the My Account Section of the site. If you haven’t created an account then order details should have been emailed to you. Please contact us on [email protected] if you can’t find them and we will be happy to help.

If one of our cases is out of stock we will contact you to advise of the expected delivery date.

Due to the nature of our products there will be times when individual wines become temporarily or permanently unavailable. When this happens we will contact you to resolve the issue for you.

My Account

No problem simply click this link to reset your password.

Yes if you created an account with us then you can view information about passed orders in the My Account Section of the site. If you haven’t created an account then order details should have been emailed to you. Please contact us on [email protected] if you can’t find them and we will be happy to help.

You can register for an account here

Other Questions

Not currently but we will be launching one shortly. Watch our social channels for details.

We currently don’t offer gift vouchers, but they will be launching shortly.

We will be adding handwritten gift cards as options for all our cases in the coming weeks. If you would like to add a handwritten gift card in the meantime, please email [email protected] and we will be happy to help.

We have some great corporate gift wine gifts available. Please email [email protected] for more details and pricing.

Contact

Still have questions?