FAQ’s

Most frequently asked questions

Delivery & Shipping

Next working day delivery can be selected at check out for £7.95. Our cut-off for next working day delivery is midday.

For £6.95 we also offer a 2-3 working day delivery service. This is free for orders over £100.

We also offer the option of a SATURDAY DELIVERY if you have checked-out before midday the previous day.

For more information regarding deliveries, delivery options and delivery to Highlands and Islands, please see our Delivery & Returns Poilcy.

If you spend over £100 ~

  • you are entitled to free 2 – 3 working day delivery
  • alternatively, chose next working day delivery for £7.95

If you spend less than £100 ~

  • next working day delivery is £7.95
  • or, 2 – 3 working day delivery is £6.95

We are pleased to be able to offer our customers the option of a SATURDAY DELIVERY for £15.00. This can be selected at checkout and need to be placed before midday the previous day.

Highlands & Islands

Delivery to Scottish Highlands, Northern Ireland and Islands – £15.00 and may take up to 5 working days (but generally 2- 3)

Scottish Highland Post Codes with £15 delivery charge – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Island Post Codes with £15 delivery charge and 2-5 day delivery – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Please provide a UK mobile number for the courier wherever possible.

For more information regarding our deliveries, please read our Delivery & Returns Policy.

We use Parcelforce to deliver your Handpicked Wine Boxes. Once we have packed your order you will be contacted via SMS message and/or email by Parcelforce. They will confirm when you can expect your delivery. You are then able to track and amend some of the details of your delivery via the Parcelforce website.

In the unlikely event that your Handpicked Wine Box is damaged please contact us at [email protected].

We use premium packaging to ensure that your Handpicked Wine Box gets to you in perfect condition. The packaging has been extensively “drop tested” and is able to withstand any bumps or bangs without damaging the wine, what’s more it’s made from recycled cardboard and is 100% biodegradable. When you’re finished with the packaging then it can be recycled but for the creative minded can be put to other uses. If you decide to find a novel use for our packaging please send us a photo.

Yes, we offer a Saturday wine delivery option which can be selected at check out for £15.00. Your order needs to be placed before midday the previous day to meet the demands of the courier.

Orders & Returns

Happy customers are what we are all about. If something is not right with your order please contact us on [email protected] and we will put things right.

Yes if you created an account with us then you can view information about passed orders in the My Account Section of the site. If you haven’t created an account then order details should have been emailed to you. Please contact us on [email protected] if you can’t find them and we will be happy to help.

Wine is an agricultural product and at the mercy of Mother Nature. In the last 2 years alone, we have seen entire harvests wiped out or damaged by wild fires, frosts, hail storms, flash flooding and drought.

The 2021 Chablis harvest for example, suffered terribly with a combination of early bud burst followed by black frost, with some vignerons losing 80% of their crop.

Add to that, a shortage of labour, dried goods, cardboard for packaging and glass bottles, there has never been a more challenging time to buy wine.

We work really hard to manage our stocks and liaise regularly with suppliers but volumes can be unpredictable and sometimes a wine can become unavailable to us with little, or no warning.

We update and check our stock systems every day, but in the unlikely event that a wine in a gift set or in a mixed case is unavailable, we will substitute it with a like for like wine. We have plenty of options!

For example, if you ordered one of our Malbec cases and one of the wines was unavailable, we would substitute it with another Malbec at the same price point.

If you are ordering specific products and they are out of stock, we will contact you to discuss alternatives.

We appreciate your understanding.

My Account

No problem simply click this link to reset your password.

Yes if you created an account with us then you can view information about passed orders in the My Account Section of the site. If you haven’t created an account then order details should have been emailed to you. Please contact us on [email protected] if you can’t find them and we will be happy to help.

You can register for an account here

Other Questions

Not currently but we will be launching one shortly. Watch our social channels for details.

We offer virtual gift vouchers and physical gift cards.

They make wonderful gifts and can be ordered here: https://www.handpickedwinebox.com/product-category/wine-gifts/gift-cards/

The virtual gift vouchers are sent immediately.

We currently don’t offer gift vouchers, but they will be launching shortly.

We currently don’t offer gift vouchers, but they will be launching shortly.

We currently don’t offer gift vouchers, but they will be launching shortly.

We send A LOT of gifts.

At check out you will have the option to not only add a handwritten gift card (see below), but also to have your gift sent directly to the recipient by adding a different address to the billing address.

Please rest assured that we will not include receipts or any reference to pricing in your gift.

Gift bags and packaging can be found under the sub title ‘Gift Bags and Boxes

With enough notice, and for larger orders, we can offer a wider selection of gift packaging.

We have some great corporate gift wine gifts available. Please email [email protected] for more details and pricing.

Once you have added your items to your cart, proceed to checkout.

At the top of this next page you will have the option to either add a gift card, or not.

Once you have selected Handwritten Gift Card, you can then add your message in the box which will appear below.

We want our wines to arrive with you in perfect condition and pay a premium for smart, secure and sustainable packaging.
Drop tested from every angle and numerous heights, the system we use is very impressive:

  • incredibly reliable
  • made in the UK from 100% waste material from another manufacturing process
  • 100% compostable
  • 100% biodegradable
  • 100% curb-side recyclable
  • and, in many cases, re-usable
Handpicked Wine Box With Tasting Notes
Handpicked Wine Box Packaged
Magnum Box
Contact

Still have questions?